How to Update M-Pesa menu

  Safaricom

M-Pesa has been Kenya’s number one money transfer platform. The ever-growing users, new products, numerous partnerships with banks and other lending institutions mean that your M-Pesa menu will occasionally need updates. The process is swift and convenient. You can actually execute it yourself. Here is how to go about it.

  • Go to your SIM kit tool
  • Select M-Pesa option
  • On the M-Pesa menu, you will get many options
  • Select My Account
  • Select update my customer menu
  • Input your M-Pesa pin

Wait for your phone to update. Do not switch off your phone. Always ensure your phone is well charged before you start the update process.

Call customer care

  • On your dial pad enter 100
  • Call
  • Follow the voice prompts
  • You can opt to speak to a customer agent by following the instructions
  • The agent will take your private details (ID number to verify ownership) and guide you through the update process

The following will also work

  • You can follow the prompt and enter the number corresponding to M-Pesa queries
  • You will then select an option (number) if you require updating your M-Pesa menu.

As you can see the process of updating M-Pesa details takes a short time to execute.