It is logical to expect that your decoder starts showing the channels after you have paid the subscription fees. At times, you are forced to reset your decoder to continue enjoying your channels.
Here is how to reactivate DSTV after subscription
Using your DSTV remote
- Using your remote control
- Forget the complex processes; you can simply reset your decoder by pressing the right buttons after payment.
- Go to your remote and press “Reset” and “Standby” buttons simultaneously.
- The letter DL will appear on your screen
- Press P+ then P-
- This should reset your decoder.
However, this method at times fails to work. There are other viable alternatives of resetting DSTV after payment in Kenya
Contact support
While the idea may not seem genius, it is actually more reliable and at times even swift.
- You can contact DSTV customer care through the number 0711066000. Report the problem and follow the support agent’s instructions.
- Another option is contacting DSTV customer support via social media sites like Twitter and Facebook.
Simply inbox the verified DSTV Kenya Social Media profile
- Facebook: DStv Kenya
- Twitter: DStv_Kenya
Ensure your personal details and smart card number and issues are addressed to the support.
Write down the problem (In this case resetting your decoder) you wish to be rectified. You will be furnished with a DSTV reset number that will assist you in resetting your decoder.
The customer support should be able to reset your decoder (The response time is usually swift).
As you can see, how to reset your DStv decoder after making payments isn’t that hard.
