If you’re skimming through this article, chances are you are frustrated looking for your DSTV smart card number so that you can renew your subscription. It is definitely a smart move (sic) reading this article since we got you covered.
The most direct way of knowing your smart card number is through using your remote controller. Simple! Right?
Using your remote control
- Press okay on your DSTV remote
- Select “Information central” and press okay again
- Check on the far right of your screen.
- The ten digit number is your smart card number.
Contact customer care and support
You can contact DSTV online by using Dstvkenya@multichoice.co.za for your smart card number inquiries.
Social media
Another option is using DSTV verified social media platforms like Facebook and Twitter. Inbox or direct message to customer support may be rewarding. You will definitely get assisted by the 24/7 support staff. The average response time is expeditious. So you can get your inbox complete with your DSTV account in a few minutes. However, you will be required to furnish personal details for verification of ownership
- Facebook: DStv Kenya
- Twitter: DStv_Kenya
Call customer care
You can go the old school way and call customer care using the number 0711066000. You can speak to a customer service agent who after taking your details wills tells you your account number.
Use USSD code
DSTV has a USSD option of *423# which comes in handy. Just dial the USSD and follow the prompts. Ensure the line you are using is the same that you listed with Multichoice.
There are many options for getting your DSTV account number. Normally, it would be easy removing the card and reading the digits. In case you are wondering where to find your DSTV account number; always start under the decoder. A sticker with the decoder number is usually attached. Alternatively, there is also a printed decoder number on the device itself. Ensure before you use the above-mentioned methods you have confirmed the stick and print outs on the decoder don’t exist.
