Update: Kenya Railways Corporation shut down ticket rescheduling in an effort to clamp down on ticket fraud. If you cannot travel on the elected date, you will have to cancel the ticket before the train departs and claim the 80% refund before purchasing a new ticket on your preferred date.

SGR has cut the relative time to get to Mombasa and continues to attract many travelers. It has the additional advantage of easy booking especially online. However, this comes at a price (sic). Unlike flight tickets, you can’t select the particular seat. This may prove challenging if you are traveling with family, your better half or a group of friends. Also, there are instances where you are forced to change your travel time due to unforeseen circumstances. Here is a comprehensive guide on changing SGR ticket dates.

Reschedule Workaround By Cancelling and Buying New

• Physically go to SGR offices whether Syokimau office or Miritini in Mombasa
• If you made an online application print your ticket
• Select your preferred train to use
• Purchase a new ticket using the new details
• Apply for cancellation of your earlier ticket
• You will be eligible for a refund (80% of the initial ticket price)
• Use your new ticket

Another option is going to the SGR ticket booking station with cash and the ticket you want to cancel.

Since you get a refund of 80% on each cancellation.SGR allows you to pay 20% as fees for a new SGR ticket date. This translates to a fee of Ksh 200 for the second class ticket and Ksh 600 for First class ticket holders.

There you have it how to change SGR ticket dates. Be prepared to forfeit 20% of your ticket price to enjoy this service.