How to change M-Pesa registration details

  Safaricom

It’s a law for every sim card to be registered regardless of the service provider. Once you buy a new line and you need to use M-Pesa, you need to register first. There are those whose Safaricom registration details bear the identity of another person (mother, father or guardian). In this regard, there is a need to change M-Pesa name to reflect the actual user.

Changing M-Pesa registration details at customer care

If you own a line that was registered under someone (guardian, mother, father), follow the procedure below.

  • Visit any M-Pesa retail shop. You should be accompanied by the person who bears the registration details.
  • Both of you carry identification documents.
  • You can also present a permission letter from the person who registered you. The letter should have identification documents attached.
  • The support desk will help you change the M-Pesa registration details

The procedure is as simple as that. You can now change M-Pesa name without any hassle and frustrations. You can also use this procedure if you change your official names or your name was captured wrongly during registration as long as you have supporting documents

M-Pesa registration and changing of M-Pesa registration details are done at any M-Pesa agent. Below is the procedure.

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Requirements

  • Kenya valid National Identity Card
  • Kenyan Passport (valid)
  • Foreign Passport (valid)
  • Kenya Military Identification Card
  • Kenyan Foreigner certificate

Upon submission of any of the above documents to M-Pesa agent, you will receive a confirmation message. A numeric start key will be sent on your line and you will use it to activate your M-Pesa. After this step, the agent will confirm Safaricom registration details and fill the form. The registration agent will also retain a copy as proof.

Changing details by registering a new SIM

  • Replace your old Safaricom SIM Card with the latest SIM if necessary. All new SIM Cards got M-Pesa menu. A replacement will cost a fee of Ksh 50-100.
  • Register as a new subscriber
  • Activate your M-Pesa account.

Read Also: How to Fuliza na M-Pesa

That is how to change M-Pesa registration details. As simple as that! The only problem is this won’t carry over your M-PESA history and your old account will still be active.