SGR has eased the travel from Mombasa to Nairobi by cutting down transport cost and time. You can easily book a ticket at the comfort of your home. However, due to unforeseen circumstances, you can find yourself having to cancel your ticket. So how do I cancel SGR ticket?

First of all, let’s examine the implications of canceling your ticket.SGR refunds 80% of the ticket price. That means if you have a first class ticket you will get Ksh.2400 while for second class tickets you receive Ksh 800 back.

Physically go to SGR terminus to cancel

One option of SGR ticket cancellation is by visiting the booking offices. You can notify the booking cashiers of your change of plans. If you had booked online, you will be required to print out the initial ticket.

• Print out your ticket (This requires you present the ticket information sent to your phone via SMS or online which will be printed)
• Present the print out to the SGR booking counter
• Present your identifying documents (ID or Passport number) to the booking officer
• Inform them of your decision to cancel your ticket.
• You can either opt to pay a 20% fine (Ksh 600 for First class tickets or Ksh 200 for Second class tickets)
• In case you are cash strapped you choose to be fined and receive the difference as your refund. This means you get back your money less the fine. For first class tickets, you get Ksh.2400 back or Ksh 800 for second class tickets according to live rates when this was published.

This method applies to both physical and online tickets that have been paid for

How to cancel SGR tickets online

Alternatively, you can cancel your ticket before submitting any payment. Especially, when booking is done online. Canceling an SGR ticket process, in this case, is system dependent and automated before any payment has been made. A quick spot-check on the FAQ on SGR official website doesn’t reveal much on online ticket cancellation. However, we managed to gather the following.

If you have started your booking process and haven’t made any payment yet, the system will automatically cancel your booking since there is no payment effected against the entries within 2 minutes.

The same can be said of “Pay later” if no payment is made by the promissory time of payment, the ticket automatically cancels.

Calling 0709388 888.

You can call this number to notify the booking office of your cancellation request and they will take your particulars and advise accordingly on how to cancel your SGR ticket. Online booking option offers easy ticket cancellation when zero payments have been made compared to when payments have been made.