You have probably been in this condition before ordering for a product then having second thoughts, or maybe the product has been on transit for long out-living its usefulness. So what do you do? Typically Jumia delivers items from between 2-5 days mostly fashion items their counterparts may even stretch further to 7 days.

Cancellation of a transaction is a standard practice especially if you have substantial grounds for doing it. So how does one go about it?

Calling Jumia Customer Care on Phone

You can opt to directly contact the customer care office to notify them of your cancellation. It is important to note that Jumia customer care works on specified hours on different days of the week and occasions. During weekends and holidays 9 pm to 3 pm, while during weekdays its 8 am to 8 pm. This means that this option is only practical before 8 pm or 3 pm on weekends.

• Call Jumia customer care Kenya number 0205230600 or 0700000990.
• You will be directed to speak to an agent regarding your package.
• Ensure you have all the particulars of the shipment including invoice number, destination and your details for verification.
• If the item hasn’t left their warehouses, cancelation will be easy and fast
• If it is already on the way, the Agent will notify you of necessary action depending on whether the package will attract shipping fees or not.

Sending a Cancellation Request Via Mail

You can contact the customer care office using email. customercare@jumiaco.ke of your pending cancellation request and wait for their response. The only problem is this isn’t as fast as calling and you will keep on checking your inbox for the confirmation mail.

The  Jumia Online Order Cancellation Form

Jumia Kenya has an order cancellation form that allows you to fill all the necessary particulars of the transaction including the order number, your details, and reasons for cancellation and ensure familiarity with Jumia order cancellation policy.

• Log in to your Jumia Account
• Navigate to the order cancellation
• Fill in the dialogue boxes with relevant information
• Clearly explain your reason for cancellation on the corresponding box
• Submit your order cancellation request
• Wait for a response from the support team.

One of the most important cancellations rules Jumia Kenya has is that you cannot cancel an order for goods imported just for you under the Jumia Global service.