Jumia has fast taken over the Kenyan market with its array of products in its online platform. Unfortunately, with all the convenience and comfort of online purchases, several shoppers still find it difficult to shop. This is a guide on how to order on Jumia

• Go to Jumia website.
• You can randomly browse the displayed products or use the menu to select the category of product you wish to buy.
• If you are time limited you can enter the name of the product you want in the search tab and wait for results
• Click on ‘buy now’, just next to the product this automatically adds it to your cart.
• If you are done shopping click ‘cart’ in the top right corner,
• If you have an existing account login your details (email and password) and complete the dialogue box. If you are not registered you can complete the registration process.
• Key your shipping/billing information where you prefer to receive your product.
• Select your preferred payment option,
• Select ‘Confirm order’
• You will be then directed to the payment portal.
• Go ahead and complete your order.
• You will receive an automatic confirmation through email,
• Alternatively, you will get a confirmation this occurs when the online retailer in needs additional details.
• Confirmation is t final mandatory step before shipping.

Jumia offers Customer Service Call Center at 0700 000 990 or 0711 011 011 comes in handy when tracking your shipment or purchases.

That’s how to shop in Jumia. There is an additional selling on Jumia guide for retailers who want to use the platform to et customers on the retailer’s website.